What makes a five star house builder?

by Administrator 8. July 2014 16:00

Buying a new home is more than just a purchase; it’s a great opportunity, a fresh start and one of the biggest decisions you will ever make.

When you're buying a new home you may also check the credentials of the developers. Quality, customer service, aftercare and attention to detail are just as important as finding the right location.

Buying your home should be exciting and fun. Stewart Milne Homes’ award winning customer service and sales aftercare has earned us accreditation as a 5 star home builder from the Home Builders Federation. An incredible 95% of our customers would recommend us.

In today’s blog, we explain what went into our five star status, and the steps we take to make sure that all of our customers have a five star experience  when buying their new home.

Reserve Your Home

After you fall in love with one of our homes, we'll make the reservation process easy. It gives peace of mind that you won’t be gazumped or be left disappointed when a seller changes their mind. We'll work alongside your solicitor and let you know at every step of the way, what's happening and if you need to take any actions.

By working directly with your chosen solicitors we can speed up the moving process so you could be in your dream home sooner than you expect.

Personalised Customer Care

We want your experience of buying a new home to be a hugely positive one that’s why we make the process of buying a new home easy and exciting.  With over 40 years’ experience of helping people find their dream home, we understand exactly what our customers need. When you find your perfect home from Stewart Milne Homes we will appoint one of our dedicated customer care consultants to be your main point of contact throughout the buying process. This guarantees that you receive the personalised customer care that you deserve.

When you buy a new home from Stewart Milne Homes your personal customer service representative will let you know exactly what to expect at each stage of the home buying process. We will also provide you with clear and accurate information throughout your move. This includes comprehensive details of our warranties, floor plans, specifications and much more prior to your move. Providing you with clear up-to-date information enables you to make informed choices throughout your move.

Our customers love being kept informed every step of the way. Claire Lloyd from Jersey Felds, Middlewich told us that “I can’t praise Stewart Milne [Homes] enough. We’ve been kept informed throughout and even now the staff will say “hello” and see how we are getting on, which is great. ”

Your individual taste

Then its time to choose all the options to make your new home your own. Take time choosing your brand new kitchen,  fittings, flooring and bathrooms.

Always here to help

Our outstanding customer service doesn’t end once you have moved into your new home; Stewart Milne Homes’ aftercare service ensures that you receive all the support you need after moving into your new home.

Ray and Louise Jennings from Farrington Park, Chorley claimed that the service they received from Stewart Milne Homes was “second to none…the service has been absolutely fantastic.”

Start your journey to a 5 star new home. Discover Stewart Milne Homes’ collection of new homes today.

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